Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

FAQ

Ordering

How do I place an order?

To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

 Can I modify my order after it's been placed?

Once your order is confirmed, we are unable to make changes. Please contact us immediately if you need assistance, and we’ll do our best to help.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), Bit, and Apple Pay.

Shipping

How long does shipping take?

We offer home delivery within 4-6 business days.

Do you offer international shipping?

Yes, we ship to select countries. Shipping fees and delivery times vary based on the destination.

Can I track my order?

Yes! Once your order has shipped, you will receive a confirmation email with a tracking number and link to monitor its progress.

Returns

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in original packaging. Please contact our customer service for instructions on how to return an item.

Will I receive a full refund? 

Refunds will be issued for the cost of the item, excluding shipping fees. Please allow up to 10 business days for the refund to process once we receive your return.

Exchanges

How do I exchange an item?

To exchange an item, please contact our customer service within 30 days of receiving your order. They will guide you through the exchange process.

Do I need to pay for shipping on exchanges?

If you are exchanging for a different item, you may be responsible for the shipping costs of the new item. Please check with customer service for specific details.

Can I exchange an item for a different scent or size?

Yes, exchanges for different sizes or scents are allowed as long as they are initiated within 30 days of purchase and the item is unused and in original packaging.

Get in touch

Have questions about your order, or a general enquiry?